Streamlining Payments for Better Efficiency and a Seamless Billing Experience Page Content Making payments at public healthcare institutions (PHIs) has never been easier. In line with Singapore's vision of a Smart Nation, IHiS has enhanced electronic payment capabilities to offer patients a wide range of digital payment options at PHIs, which also increases PHIs' operational efficiency. Collaborating with the three healthcare clusters: SingHealth, the National University Hospital System and the National Healthcare Group, IHiS zoomed in to the benefits of a single line of payment. To that end, IHiS' ePay project team identified four key areas of improvement. Since February 2018, the team has worked closely with the PHIs to ensure and facilitate the transition to digital payments. They conducted various stakeholder engagement sessions across a span of six months to communicate the requirements and benefits of digital payments to the users. While there were initial concerns about the new initiative, the sessions served to bring everyone on the same page to push this through for a better patient experience. "We are thankful to both the users and the teams for collaborating and pushing this project through. The benefits are evident as patients can now enjoy new cashless modes of payment and a seamless experience paying multiple bills all in the same day." shared IHiS Deputy Director Chee Jau Lee. BEFOREAFTERMultiple Payment Terminals• Terminals were used respectively for various cards such as NETS Visa, Mastercard, etc.UPOS Terminals• Enable payment through a single terminal regardless of the payment option chosen.• Help to lower operating costs.• Reduce transaction time, human errors and training duration previously spent on training frontline staff on using multiple terminals.Over-the-Counter Payments• Patients pay for their treatment over-the-counter with cash or credit cards.Online Payments• Introducing and standardising online options by enabling credit and debit card payment via PHIs’ corporate websites or HealthHub. Cashless Transactions with PayNow Corporate• Patients need only to scan a single QR code and be redirected to the payment screen.• Improves patients’ experience when they see a doctor.• Available at all SingHealth institutions and for Bill Collection at the National Healthcare Group.Multiple QR Codes• Multiple QR codes of the various payment providers are printed.• Patients scan the relevant proprietary QR code of their preferred payment provider.SGQR Code• Facilitates different payment options, e-wallets and banks using a common QR code.• Patients will pay by scanning one QR code, which will bring them to the page of the respective payment merchants.• Patients’ details will progressively be pre-populated into the SGQR code by end September 2019.