Integrated Health information Systems Pte. Ltd. and its related corporations, affiliates and associated companies (collectively “IHiS”, “us”, “we” or “our”) respect your privacy and this policy is provided to inform you of our policies and practices concerning the collection, use and disclosure of personal data which you provide to us. If you have any queries on this policy, please contact the persons identified at the end of this policy.
By interacting with us and submitting information to us, you agree and consent to IHiS as well as our respective agents, authorised service providers and relevant third parties collecting, using, disclosing and/or sharing your Personal Data in the manner set forth in this Privacy Policy.
This Privacy Policy supplements but does not supersede nor replace any other consents which you may have previously provided to us nor does it affect any rights that we may have at law in connection with the collection, use and/or disclosure of your Personal Data. We may from time to time update this Privacy Policy to ensure that this Privacy Policy is consistent with our future developments, industry trends and/or any changes in legal or regulatory requirements. As and when the contents of the Privacy Policy are updated or amended, the changes will be uploaded into our website at
www.ihis.com.sg. It is your duty to keep yourself updated as to the latest version of the Privacy Policy.
This Privacy Policy was last updated on 01 October 2014.
For the avoidance of doubt, if you are an employee of IHiS, this Privacy Policy forms a part of your employee terms and conditions (“Terms and Conditions”) and should be read in conjunction with the Terms and Conditions.
If you are only browsing our website, we will not capture data that allows us to identify you individually.
1.Your Personal Data
In this Privacy Policy, “Personal Data” refers to any data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which the organisation has or is likely to have access. Examples of such Personal Data which you may provide to us include:
(a)
your name, NRIC, passport or other identification number, telephone number(s), mailing address, email address and any other information relating to you which you have provided us; and
(b)
your employment history, education background, and income levels.
2.IHiS Collection of personal data
2.1Generally, IHiS may collect your Personal Data in the following ways:
(a)
when you submit forms, applications, requests or feedback to us or when you ask to be included in an email or other mailing list;
(b)
when you enter into any agreement or provide other documentation or information in respect of your interactions with us, or when you use our services;
(c)
when you interact with our customer service officers, for example, via telephone calls, letters, face-to-face meetings, social media platforms and emails;
(d)
when you use our electronic services, or interact with us via any of our websites or use the services on any of our websites;
(e)
when you respond to our requests for additional Personal Data;
(f)
when you submit an employment application or when you provide documents or information including your resume and/or CVs in connection with any appointment as an officer, director, representative or any other position;
(g)
when you interact with our career officers, or during any follow-up arising from or in connection with your use of our websites (eg. via follow up contact, queries, interviews, or other interactions with you);
(h)
when we receive your personal data from referral parties, public agencies, your employer and other third parties;
(i)
when your images are captured by us via CCTV cameras while you are within our premises, or via photographs or videos taken by us or our representatives when you attend events hosted by us; or when you represent IHiS attending events organised by other organisations;
(j)
when you attend our events (e.g. public forums and corporate events) and your voice and image data is captured on cameras, audio and video recordings;
(k)
when you attend or participate in our recreation activities and your voice and image data is captured via photographs or videos taken by us or our representatives;
(l)
when you respond to our initiatives; and
(m)
when you submit your Personal Data to us for any other reason.
2.2
If you provide us with any Personal Data relating to a third party (e.g. information of your spouse, children, parents, and/or employees), by submitting such information to us, you represent to us that you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes.
2.3
You should ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with the products and services you have requested or process your application.
3.Purposes for the Collection, Use and Disclosure of Your Personal Data
3.1
Generally, IHiS may collect, use and/or disclose your Personal Data for the following purposes:
(a)
responding to your queries, feedback, complaints and requests;
(b)
verifying your identity;
(c)
managing the administrative and business operations of IHiS and complying with internal policies and procedures;
(d)
facilitating business asset transactions (which may extend to any mergers, acquisitions or asset sales);
(e)
matching any Personal Data held which relates to you for any of the purposes listed herein;
(f)
requesting feedback or participation in surveys, as well as conducting market research and/or analysis for statistical, profiling or other purposes for us to review, develop and improve the quality of our products and services;
(g)
preventing, detecting and investigating crime and analysing and managing commercial risks including conducting investigations relating to disputes, billing or fraud;
(h)
facilities management (including but not limited to maintaining the security of our premises, for example carrying out CCTV surveillance and conducting security clearances);
(i)
monitoring or recording phone calls and customer-facing interactions for quality assurance, employee training and performance evaluation and identity verification purposes;
(j)
in connection with any claims, actions or proceedings (including but not limited to drafting and reviewing documents, transaction documentation, obtaining legal advice, and facilitating dispute resolution), and/or protecting and enforcing our contractual and legal rights and obligations;
(k)
meeting or complying with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory bodies which are binding on IHiS (including but not limited to responding to regulatory complaints, disclosing to regulatory bodies and conducting audit checks, due diligence and investigations); and/or
(l)
any other purpose reasonably related to the aforesaid.
3.2
In addition, IHiS collects, uses and discloses your Personal Data for the following purposes:
(a)
If you choose to apply to IHiS for any professional career roles or choose to respond to any employment opportunities by IHiS:
(i)
conducting interviews;
(ii)
processing your application (including but not limited to pre-recruitment checks involving your qualifications and facilitating interviews);
(iii)
obtaining employee references and for background screening, obtaining employee references or other references where relevant for background screening / vetting;
(iv)
collecting information and reviewing that information to establish your suitability for the position applied for; and/or
(v)
any other purpose reasonably related to the aforesaid.
(b)
If you are an existing employee of IHiS:
(i)
administering compensation and benefits (including but not limited to staff insurance, medical schemes, processing claims to the Central Provident Fund and Ministry of Defence, and long-service incentives);
(ii)
conducting background screening;
(iii)
producing publicity materials for showcasing and promoting IHiS and its achievements;
(iv)
career management, including providing remuneration and reviewing salary and bonuses conducting evaluation, career planning and staff appraisals and providing opportunities for training, learning and talent development administering staff awards for exceptional performance and facilitating local transport arrangements and overseas travel arrangements;
(v)
facilitating on-boarding processes (including but not limited to creating system access profiles, processing work permits and medical screening);
(vi)
business continuity, manpower and logistical management (including but not limited to providing IT and administrative support, emergency contact planning, employee mobility management and leave management);
(vii)
facilitating volunteering programs that you may participate in;
(viii)
conducting analytics, surveys and research for human resource planning and management (including human capital survey analytics and attrition analysis), and for us to review, develop, optimise and improve work-related practices, environment and productivity;
(ix)
facilitating off-boarding and cessation processes; and/or
(x)
any other purpose reasonably related to the aforesaid.
(c)
If you are an employee, officer or owner of an external service provider or vendor outsourced or prospected by IHiS:
(i)
managing project tenders and quotations, processing orders or managing the supply of goods and services;
(ii)
processing and payment of vendor invoices and bills;
(iii)
managing business operations; and/or
(iv)
any other purpose reasonably related to the aforesaid.
3.3
In relation to particular products and services or in your interactions with us, we may also have specifically notified you of other purposes for which we collect, use or disclose your Personal Data. If so, we will collect, use and disclose your Personal Data for these additional purposes as well, unless we have specifically notified you otherwise
4.Disclosure of Personal Data
4.1
IHiS will take reasonable steps to protect your Personal Data against unauthorised disclosure. Subject to the provisions of any applicable law, your Personal Data may be disclosed, for the purposes listed above (where applicable), to the following entities or parties, whether they are located overseas or in Singapore:
(a)
IHiS’ related corporations, affiliates and associated companies;
(b)
companies providing services relating to medical screening, insurance, marketing and consultancy to IHiS;
(c)
agents, contractors or third party service providers who provide operational services to IHiS, such as courier services, telecommunications, information technology, payment, printing, billing, payroll, processing, technical services, training, market research, call centre, security, employee recognition or other services to IHiS;
(d)
agents, contractors or third party service providers who provide services for IHiS’ courses, programmes and events;
(e)
any business partner, investor, assignee or transferee (actual or prospective) to facilitate business asset transactions (which may extend to any merger, acquisition or asset sale);
(f)
anyone to whom we transfer or may transfer our rights and duties;
(g)
external banks and their respective service providers;
(h)
our professional advisers such as consultants, auditors and lawyers;
(i)
the Credit Bureau, or in the event of default or disputes, any debt collection agencies or dispute resolution centres;
(j)
relevant government ministries, regulators, statutory boards or authorities or law enforcement agencies to comply with any laws, rules, guidelines and regulations or schemes imposed by any governmental authority;
(k)
third parties seeking employee references in respect of former employees of any of IHiS’ related corporations, affiliates or associated companies;
(l)
any other party to whom you authorise us to disclose your Personal Data; and
(m)
any other person in connection with the purposes set forth above.
5.Use of Cookies
5.1
A cookie is a small piece of information that is placed on your computer when you visit certain websites. The cookies placed by the servers hosting our websites are readable only by us, and cookies cannot access, read or modify any other data on an electric device, nor does it capture any data which allows us to identify you individually. All web-browsers offer the option to refuse any cookie, and if you refuse our cookie then we will not gather any information on you.
5.2
Should you wish to disable the cookies associated with these technologies, you may do so by changing the setting on your browser. However, you may not be able to enter certain part(s) of our website.
6.Third Party Sites
6.1
This site may contain links to sites whose data protection and privacy practices may differ from ours. We are not responsible for the content and privacy practices of these other websites and encourage you to consult the privacy notices of these other websites.
7.Contacting Us – Feedback, Withdrawal of Consent, Access and Correction of your Personal Data
7.1
If you have any queries relating to your job application, please contact us at careers@ihis.com.sg (a)
have any questions or feedback relating to your Personal Data or our Privacy Policy;
(b)
would like to withdraw your consent to any use of your Personal Data as set out in this Privacy Policy; or
(c)
would like to obtain access and make corrections to your Personal Data records,you can contact our Data Protection Officer by email at: contactus@ihis.com.sg 7.3
You are entitled to withdraw your consent for the collection, use and disclosure of your personal data at any time. However, depending on the nature of the withdrawal, it may become impossible for IHiS to provide services such as processing or reviewing your employment application or to process your feedback. IHiS may also not be in a position to administer any contractual relationship in place, which in turn may also result in the termination of any agreements with IHiS, and your being in breach of your contractual obligations or undertakings. IHiS’ legal rights and remedies in such event are expressly reserved.
8.Governing Law
8.1
This Privacy Policy shall be governed in all respects by the law of Singapore.
