HealthHub is an initiative aimed at empowering Singaporeans to take charge of their health. A one-stop online health information and services portal and mobile application, it provides Singaporeans with reliable, personalised health-related content, key medical records and e-services at their fingertips. These include hospital discharge summaries, lab test results, screening records, future medical appointments and health records of family members. Since its launch in mid-October 2015, it has attracted over 356,000 application downloads and 270,000 account sign-ups as of 30 June 2018.
Previously, patients were limited to checking and making appointments via call centres and through selected public healthcare institutions' websites or mobile applications. With HealthHub, more than 381,000 appointments have been managed through the application since November 2017. Healthcare providers can now improve productivity by reducing the time spent on responding to calls related to appointment scheduling, allowing them to focus on other patient related enquiries. Over time, staff can be redeployed to provide other services, which results in reduction of manpower costs.
HealthHub also has a caregiver module that allows caregivers to conveniently and securely access the health records of their family members or friends (with permission provided by the individual), so caregivers can help better manage their health. For example, through the school health module, parents are notified of their children’s health assessment letters and notices. This replaces the need for schools to give hardcopy letters to the parents through their children, a process that can be unreliable as the letters may be misplaced. During peak periods, children immunisation records are viewed more than 30,000 times per month.
The digital health companion proactively nudges citizens to adopt healthy habits and take greater ownership of their own health, through personalised content and rewards. It is also equipped with digital tools, including action plans, for citizens to monitor and manage their health. As part of efforts in the War on Diabetes, the Diabetes Risk Assessment (DRA) tool was introduced in September 2017 to help adults assess their risk for undiagnosed diabetes, based on parameters such as age, gender, family history, body mass index, known hypertension and gestational diabetes, as well as physical activity and dietary behavior.
Besides self-service appointment making, new features that were recently introduced include self-service registration, self-service payment and online medical report request, which improves citizens’ access to healthcare services.